What to do in a power cut
Most power cuts are fixed within a few hours. A little preparation means you can stay safe, warm and informed while you wait.
First steps
- Check if it is just you. Look at whether your neighbours and street lights have lost power too. If only your home is affected, check your fuse box: a tripped switch may be the cause.
- Report it or get updates by calling 105. It is free and puts you through to your local electricity network operator, whoever supplies your energy.
- Use a torch, not candles. Battery lights are much safer.
- Turn off appliances that could come back on unexpectedly when the power returns, such as cookers, irons and heaters. Leave one light switched on so you know when the power is back.
If you see a fallen power line, stay well away and call 105 straight away. Call 999 if there is an immediate danger to life.
Staying informed
Mobile networks and broadband can go down in a long power cut. A battery or wind-up radio lets you hear local news and advice. Keep your phone and a power bank charged when you know bad weather is on the way.
Keeping warm
- Gather everyone into one room and close the doors to keep the heat in.
- Wear several thin layers, a hat and socks. Layers trap warmth better than one thick jumper.
- Use blankets and sleeping bags.
- Have warm drinks if you can heat water safely.
- Never use a camping stove or barbecue indoors to keep warm.
Food in the fridge and freezer
Keep the fridge and freezer doors shut as much as possible. A closed fridge stays cold for a few hours. A full freezer stays frozen for much longer than a half-empty one.
Eat food from the fridge first. If food that should be chilled has been warm for a long time, or smells or looks wrong, throw it away. When in doubt, throw it out.
Checking on others
Power cuts are hardest for older people, people who rely on medical equipment, and families with babies. If it is safe, check on neighbours who might need help.
If you or someone you live with would need extra help, sign up to the Priority Services Register. It is free. Energy and water companies use it to give extra support during power cuts, such as advance warning of planned cuts and priority updates.
When the power comes back
Switch appliances back on one at a time. Check food in the fridge and freezer, and restock your torch batteries and power bank so you are ready next time.